The buffer in a bad-news message should a. contain information that encourages the receiver to continue reading. b. be completely unrelated to the bad news so that receivers will not know that bad news is coming. c. deny the requested action. d. hint that good news will follow.

Social Studies · High School · Thu Feb 04 2021

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The correct answer is a. contain information that encourages the receiver to continue reading. The purpose of a buffer in a bad-news message is to ease the receiver into the message by starting with neutral or positive information that is relevant to the subject matter. This approach aims to help cushion the impact of the bad news and to maintain goodwill with the audience.

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