A successful quality strategy begins with A. an understanding of the principles of quality. B. an organizational culture that fosters quality. C. engaging employees in the necessary activities to implement quality. D. satisfying customers and obtaining a competitive advantage.
Social Studies · High School · Wed Jan 13 2021
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The correct answer is B. an organizational culture that fosters quality.
A successful quality strategy involves creating a culture within the organization that prioritizes and values quality. This culture becomes the foundation for all quality-related activities. While all the options (A, B, C, and D) are important components of a comprehensive quality strategy, having an organizational culture that fosters quality is considered fundamental because it sets the tone for the entire organization and influences how principles of quality are understood, how employees are engaged, and how customer satisfaction and competitive advantage are achieved.