What did you think about the approach Northwest Airlines used for improving user input and reducing scope changes on their reservation system project?

Northwest Airlines approached the improvement of user input and reduction of scope changes in their reservation system project with careful planning and an emphasis on user involvement. The exact techniques and strategies used by the airline can offer valuable insights for any organization embarking on a similar project. Below is a detailed breakdown of their method which could help a student understand the thought process and actions taken:

1. User Involvement: Northwest Airlines understood the importance of involving end-users early in the development process. By directly engaging the actual users of the reservation system, the company was able to gain valuable feedback and incorporate it into the design and functionality of the system.

2. Iterative Process: The airline likely used an iterative development process that allowed for continuous feedback and improvements. This approach helps to identify any potential scope changes early in the project, allowing for timely adjustments without significant disruptions or cost overruns.

3. Managing Expectations: Clear communication with stakeholders about the project's goals, limitations, and progress is crucial in managing expectations. By setting realistic objectives and keeping stakeholders informed, Northwest Airlines could minimize the number of changes requested as stakeholders had a clear understanding of what to expect.

4. Change Control: Implementing a robust change control process is essential for managing scope changes. This involves analyzing the impact of proposed changes, deciding whether to implement them, and, if so, updating project plans and communicating changes to all stakeholders.

5. Prioritization: Not all user input and requested changes can or should be implemented. Prioritizing these based on factors like cost, time to implement, and overall impact on the project can help balance user needs with project constraints.

6. Prototyping: Creating prototypes of the reservation system allows users to interact with a working model of the system. This tangible experience can be far more insightful than abstract discussions, leading to better input and fewer misunderstandings about the system's eventual capabilities.