There is conflict between the instructional designers and sales staff of a corporate training company. While the designers like to create basic courses that can be marketed to a wide range of firms, the sales crew wants courses to be customized to each client's demands. Which of the following strategies would be most effective in lowering tensions between these groups? A) Concentrate both teams on a shared problem, such raising customer happiness. B) Make attendance at company-sponsored anger management seminars mandatory for all. C) Assign managerial assistance to the team whose objectives most closely align with the company's overarching strategic plan. D) Pay more attention to interpersonal disputes than pertinent substantive distinctions.
Social Studies · College · Thu Feb 04 2021
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The most effective strategy for lowering tensions between the instructional designers and sales staff would be : A) Concentrate both teams on a shared problem such as raising customer satisfaction. This option redirects the attention of both teams from their internal conflict to a common goal that benefits the company overall. By focusing on customer satisfaction, both the designers and the sales team can collaborate to find a balance between creating basic courses with broad appeal and customizing to meet individual client needs. This approach encourages the idea of working together towards a shared objective, defusing tensions by showing how both teams are vital to the overall success of the company and the satisfaction of the clients they serve.