The four components of ______ are to A) make continuous improvement a priority, B) get every employee involved, C) listen to and learn from customers and employees, D) use accurate standards to identify and eliminate problems.

The four components you are referring to are part of the Total Quality Management (TQM) system. TQM is an approach used by organizations to continuously improve the quality of their products and services. The components are:

A) Make continuous improvement a priority: This means that an organization should always strive to improve its processes, products, and services. The goal is to enhance customer satisfaction by making things better, not just maintaining the status quo.

B) Get every employee involved: Quality management should not be confined to a specific department or group within the organization. Every employee, from top management to the front-line staff, should be involved and feel responsible for contributing to the quality objectives.

C) Listen to and learn from customers and employees: Feedback is crucial for improvement. Organizations should pay attention to what customers are saying about their products and services, as well as listen to the employees who are involved in the creation and delivery of these products and services. This input can be invaluable in identifying areas that need improvement.

D) Use accurate standards to identify and eliminate problems: For TQM to be effective, organizations need to have clear, accurate standards to measure performance. By using these standards, organizations can identify deviations from expected quality levels and then take action to address and resolve any issues.