Service employees at the airlines' flight cancellation desks frequently encounter travelers who get emotional about canceled or delayed flights. The first thing these employees should do is to a. Listen to the customer. B. Contact a supervisor. C. Estimate the damage. D. Provide a fair solution. E. Resolve the problem quickly.

Related Questions

• Which of the following statements is not the goal of total quality management? A) Managing the entire organization so that it excels on all dimensions of products and services that are important to the customer B) Ensuring that the organization's systems will never produce a defective product or service C) The careful design of the product or service. D) Ensuring that the organization's systems can consistently produce the product or service as it is designed
• Epic Electronics is considering a strategy to charge a very high introductory price for their automobile video theater. After identifying that their rival firms did not carry this new product, they chose this pricing strategy to achieve maximum profits. Epic Electronics has chosen a ________ strategy.
• A car dealer who sells only late-model luxury cars recently hired a new salesman and believes that this salesman is selling at lower markups. He knows that the long-run average markup in his lot is $5,600. He takes a random sample of 16 of the new salesman's sales and finds an average markup of $5,000 and a standard deviation of $800. Assume the markups are normally distributed. What is the value of an appropriate test statistic for the car dealer to use to test his claim?
• As the vp of warranty claims in the andrews company, you and your team regularly review your insurance broker emails as a procedure to guard against insurance fraud. this review includes reviewing the emails of other vps. you just received a call from your boss who was furious that you reviewed her email. you responded that she is not alone; you review all emails of licensed brokers as matter of compliance. she demands you no longer review her emails remarking, if you can’t trust me, then we’re in trouble. who are the stakeholders for which you have primary obligations?
• Diane's Designs purchased a one-year liability insurance policy on March 1 of the year for $3,960 and recorded it as a prepaid expense. Which of the following amounts would be recorded as insurance expense during the adjusting process at the end of Diane’s first month of operations on March 31?
• 1. which of the following best defines a mortgage A. its a type of unsecured debt B. its a type of secured debt C. it probably has a high interest rate D. you can only get one through a bank 2.In the u.s, property taxes are usually assessed by the _________ government A. international B. state C.federal D. local
• Nora is deciding whether to buy brand-name sneakers or a store brand. She has bought the same brand-name shoes in the past but was only marginally satisfied. Given this situation, Nora is likely to choose the store brand sneakers because they offer greater perceived value.
• Which of the following statements is true? A.) Recombination of the body color and red/cinnabar eye alleles will occur more frequently than recombination of the alleles for wing length and aristae length. B.) Recombination of the body color and aristae length alleles will occur more frequently than recombination of red/brown eye alleles and the aristae length alleles. C.) Recombination of the gray/black body color and long/short aristae alleles will not occur. D.) Recombination of the red/brown eye and long/short aristae alleles will occur more frequently than recombination of the alleles for wing length and body color.
• A limitation of using past performance as a basis for evaluating actual results is that: A. future conditions may differ from the past. B. any past undervaluation of profits is likely to persist. C. it tends to distort results when current and past conditions are similar. D. any changes in accounting treatment can skew performance evaluations.
• If your accountant tells you that by maintaining the current interest rate on your $750 balance for three years, you will accumulate $944.78 in your account, then what is the current interest rate?